Subscription Billing
Last updated: November 7, 2026
What this is
How your Audyence subscription plan is billed, what's included, and what happens when you upgrade or downgrade.
Key takeaway: Your plan, term, and price are set in your Order Form. Subscription Fees are due up front, in US dollars, and can't be cancelled or refunded. Subscriptions renew automatically unless you give written notice at least 30 days before the term ends.
Monthly billing for your plan
Access to the Audyence platform is sold as a subscription. The plan, term, and price are set out in your Order Form: either a signed document or the checkout page you completed in the platform.
Warning: Due up front. Section 4.1 of the Publisher Terms and Conditions says: "If not otherwise specified on an Order Form, all Subscription Fees (except Subscription Fees subject to a good faith dispute) will be due up front." Subscription Fees are non-cancelable and non-refundable except where the agreement says otherwise.
All Subscription Fees are billed and paid in US dollars. Taxes are billed separately if Audyence is required to collect them. See Section 4.4 (Taxes).
What's included in your subscription
Your subscription gives you a non-exclusive, non-transferable license to access and use the Services for your internal business purposes during your Order Form's term. "Services" includes:
Service | What it is |
|---|---|
The Platform | Audyence's web-based, self-serve environment for planning, buying, managing, and reporting on lead generation campaigns. |
Documentation | The user guides and product documentation Audyence makes available to customers. |
Audyence Data | Proprietary data Audyence makes available (and data it has licensed from third parties) to help you work on the platform. |
CIR Reports | Combined, anonymous insight and analytics reports showing spend and performance trends across Audyence advertisers and publishers (included if your plan covers it). |
Other plan features | Anything else listed on your Order Form. |
Term and auto-renewal
Each Order Form has a term. Unless the Order Form says otherwise:
Subscriptions renew automatically for another term of the same length.
Renewals may include a yearly fee increase, with written notice from Audyence.
Important: To stop renewal, either side must give written notice of non-renewal at least 30 days before the current term ends.
Upgrades and downgrades
Plan changes go through an updated Order Form or an in-platform checkout. The Publisher Terms don't set one formula for every case: the details are in the Order Form you sign or accept. As a general guide:
Change | Effect on billing |
|---|---|
Upgrade mid-term | The new plan's monthly Subscription Fee replaces the old one on the effective date in the new Order Form. New features unlock on that date. |
Downgrade at renewal | Give written notice of the plan change before your current term renews. The lower fee starts with the new term. |
Downgrade mid-term | Usually needs a new Order Form. Fees already paid aren't refunded (Section 4.1). The lower rate usually starts at the next billing cycle or renewal. |
Cancellation mid-term | Fees already paid stay paid. Audyence may keep billing amounts owed through the end of the term. |
Warning: If you don't pay on time, Section 4.2 lets Audyence (1) suspend your access to the Services right away until you've paid in full, and (2) charge interest on undisputed amounts at 1.5% per month or the maximum rate the law allows, whichever is lower.
Changes to the service
Audyence may change the Services or parts of them from time to time, as long as the changes don't materially reduce the features you're paying for (Section 11.9). Material updates to the Terms are announced in the app or by email if you have an active subscription.
Source
Sections 2.1 (Services license), 4.1 (Subscription Fees), 4.2 (Failure to Pay), 4.4 (Taxes), 9.1 (Term), and 11.9 (Modifications) of the Publisher Terms and Conditions.